Outlook 2016 address list not updating

migrating domains, we are simply raising the domain functioning level with newer versions of Windows Server 2012 R2.

Outlook 2016 (and presumably Outlook 2011) seem to set their LDAP GAL Directory server one time (at account set up time or initial launch).

You can easily select one or more recipients from the list and export them into tab-delimited/comma-delimited/xml/html file, or copy them to the clipboard and then paste the list into Excel.

Microsoft Outlook 2003, Microsoft Outlook 2007, Microsoft Outlook 2010, Microsoft Outlook 2013 or Microsoft Outlook 2016.

GAL Objects are directly viewable in the Exchange Management Console/Shell and OWA and Microsoft Outlook BUT ONLY IN ONLINE MODE – The GAL will only present objects that have AD Attributes beginning with ms EXCH* (and some others) populated that it uses to filter on.

If these attributes are present, then the AD Objects that are Mail-Enabled or Mailbox-Enabled will appear in the GAL – and ultimately the Offline Address Book.

For every recipient entry, the following information is displayed: Email Address, Display Name, Address Type (MS-Exchange or SMTP), Street Address, Phone Number, Created Time, Modified Time (Works only with address books of Exchange server), and more...

However sometimes in large complex organisations we have a situation where a new joiner joins and their colleagues want to email them immediately, but they don’t appear in Outlook for them so they call the Helpdesk “Why isn’t Joe Bloggs in the GAL??

” Well, the truth of the matter is that our new joiner Joe is in fact , an update to the Address Book won’t become available to the user until about 48 hours after the change.

If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a 'Test Email' from your own account.

The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.

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